Refund policy

Refund & Exchange Policy

At 199XCLUB, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or you need a size exchange, we are here to help.

1. Eligibility for Exchange

We offer a 7-day exchange window from the date your order is delivered.

To be eligible for an exchange:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags must be attached.

  • The product must be returned in its original packaging.

  • The product must not have been washed, ironed, altered, stained, damaged, or otherwise used.

  • You must provide your order number and proof of purchase.

2. Size Exchanges

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to availability.

Only one size exchange is permitted per order.

If the requested replacement size is unavailable, we may offer an alternative size, store credit, or another suitable resolution.

3. Damaged, Defective or Incorrect Products

Please inspect your package immediately after delivery.

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A product with a significant printing or manufacturing issue

  • A missing item

please contact us within 48 hours of delivery.

Send us:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A short video, where reasonably required, showing the issue

Our team will review the claim and provide an appropriate resolution.

4. Products That Cannot Be Exchanged

We do not accept exchanges for products that:

  • Have been worn or washed.

  • Have been damaged after delivery.

  • Have been altered or modified.

  • Are missing their original tags.

  • Are returned without original packaging where such packaging is required.

  • Have stains, perfume/deodorant marks, makeup marks, pet hair, or other signs of use.

  • Are returned after the 7-day exchange period.

  • Are purchased as customised or personalised products, unless the product is defective or incorrectly supplied.

5. Sale & Promotional Products

Products purchased during special sales or promotional campaigns may have different exchange conditions.

Any product-specific exchange restriction will be clearly displayed on the product page or at checkout before purchase.

6. Exchange Process

To request an exchange:

  1. Contact us at support@199xclub.store within 7 days of delivery.

  2. Mention your order number and the reason for the exchange.

  3. Provide photographs/videos if requested.

  4. Wait for confirmation from our customer support team.

  5. Follow the return instructions provided by our team.

  6. Once the returned product is received and inspected, the replacement will be processed.

Products sent back without contacting us first may not be accepted.

7. Return Shipping

Where the exchange is due to:

  • A manufacturing defect

  • Damage during delivery

  • Wrong product being shipped

  • Missing product

199XCLUB will arrange an appropriate resolution.

For customer-requested size exchanges or other eligible exchanges, return/re-shipping charges may apply depending on the circumstances and will be communicated before processing.

8. Refunds

199XCLUB primarily provides exchanges rather than refunds for change-of-mind or size-related requests.

If a refund is approved because of a defective, incorrect, unavailable, or otherwise eligible order, the refund will generally be issued to the original payment method.

For prepaid orders, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, we may request valid bank-account/UPI details to process an approved refund.

Approved refunds are normally initiated within 7–10 business days after the refund is confirmed.

Bank/payment-provider processing times may vary.

9. Cancellation

Orders may be cancelled before they are shipped, subject to order-processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact our support team for available options.

10. Failed Delivery / Refused COD Orders

If a customer refuses a COD order or repeatedly fails to accept delivery without a valid reason, 199XCLUB reserves the right to restrict COD availability for future orders.

Any refund for an eligible prepaid order returned due to failed delivery will be handled after the returned package is received and verified.

11. Important Note

We reserve the right to reject an exchange or refund request where the returned product does not meet the eligibility requirements described above.

Nothing in this policy is intended to limit any consumer rights available under applicable Indian law.

12. Contact Us

For exchange or refund assistance:

199XCLUB
Email: support@199xclub.store
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Please do not send any product to the return address without first receiving instructions from our support team.